How to Order
We post most items within 24 hours after purchase (weekdays).
Our website is complete with our own SSL Certificate and 128 bit encrypted shopping cart.
We're in the UK and post to most international destinations (see FAQ).
Terms and Conditions
How to order from us: Click Add to Basket to add the items you wish to purchase to your basket. Click View Basket to view the items in your basket. On this page you can delete products or update quantities by pressing the update button. Then click on Checkout. Add your details to the form - name, address, telephone and password. Press Continue. On the following page you can edit invoice and delivery address, select payment method and delivery method. Press Continue. Check order details and then press Submit Order. You will now be asked to enter your credit/debit card details or paypal account details.
Delivery Schedule: All items listed are in stock, unless stated otherwise. Most items are posted within 24 hours, but please allow up to 48h for processing during busy periods (eg before Xmas). If we cannot process the order within 2 days we will notify you via email. We have postal collections Monday - Friday, and not on Saturday. We always send a dispatch notification so that you're aware of when the parcel has been posted. If you haven't received any notifications please check your spam/junk email box.
Secure Online Ordering: The Gothic Shop has been issued a QuickSSL™ certificate to enable server security. Click on the GeoTrust button to the left for verification. In today's world security issues are at the forefront of our thoughts and GeoTrust QuickSSL from GeoTrust give online consumers and businesses peace of mind.
Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
Payment: The following Debit and Credit card payments are processed through Sage Pay - Visa, Visa Debit, Visa Electron, Mastercard, Maestro and American Express. SagePay is a Payment Gateway, also known as a Payment Service Provider (PSP), which provides the secure link between our website and our merchant bank to ensure that customers’ card details remain secure throughout the transaction process. Payments processed by Sagepay can be made in £ or €.
To help reduce the risk of card fraud all Sage Pay transactions are checked for authentication using 3D secure. Once you have entered your card details on the Sage Pay payment page you will be prompted on the confirmation page to register your card for 3D Secure where you provide a password for your credit card. 3D Secure is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. 3D Secure is a culmination of Verified by Visa (VbV) or MasterCard Secure Code (MSC).
We also accept payment by PayPal, which allows safe online payments by credit or debit card, account not necessary. Payments processed by Paypal can be in £, €, AUD and US$.
We also accept payment by GB pounds sterling (£) cheques and postal orders made out to The Gothic Shop. We do not accept cheques or postal orders in non-sterling currency. If paying by Cheque or Postal Order please select "Bank Transfer" during the checkout process.
Customers in the UK can also select Bank Transfer at checkout. We can provide bank details to international customers for transfer of amounts over £100. The currency must be GBP-£.
Contract: Your order represents an offer which is accepted by us when we send an email confirmation to you that we have dispatched that product to you. That acceptance will be complete at the time we send the Dispatch Confirmation email to you.
We reserve the right to cancel and refund an order if the item is out of stock or a pricing mistake has been made.
Postage & Packaging UK and overseas: Please see "Postage"
Items lost in the post: We always obtain a Certificate of Posting so that we are able to replace items lost in the post. For UK parcels, if items have not arrived after 15 working days we will submit a claim form on your behalf to Royal Mail. We will require a signed statement from you to submit with the claim, the details of which will be emailed to you. We either resend or refund the order 15 working days after it was sent, once your statement is received. We cannot accept a claim for loss unless at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed since the dispatch date.
Wholesale: We do not carry enough stock to sell wholesale.
Returns: Please see the Returns page.
VAT Reg #: 897 5129 69
Premises: The Gothic Shop c/o Ace, 7 Broadfields Retail Park, Bicester Road, Aylesbury, HP19 8BU. Our phone number is 0844 3570866, but because we do not work typical office hours it is preferable to contact us by email (firstname.lastname@example.org).
Note: We have no retail store and these premises are not open to the public.