How To Order From Us
Click Add to Basket to add the items you wish to purchase to your basket. Click View Basket to view the items in your basket. On this page you can delete products or update quantities by pressing the update button. Then click on Checkout. Add your details to the form - name, address, telephone and password. Press Continue. On the following page you can edit invoice and delivery address, select payment method and delivery method. Press Continue. Check order details and then press Submit Order. You will now be asked to enter your credit/debit card details or paypal account details.
Secure Online Ordering
The Gothic Shop has been issued a QuickSSL™ certificate to enable server security. Click on the GeoTrust button at the bottom of any page for verification. In today's world security issues are at the forefront of our thoughts and GeoTrust QuickSSL gives online consumers and businesses peace of mind.
Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
As well as an SSL certificate our website also has a 128 bit encrypted shopping cart.
We accept payment via SagePay, which includes all major card types, or Paypal.
SagePay is a Payment Gateway, also known as a Payment Service Provider (PSP), which provides the secure link between our website and our merchant bank to ensure that customers’ card details remain secure throughout the transaction process.
To help reduce the risk of card fraud all Sage Pay transactions are checked for authentication using 3D secure. Once you have entered your card details on the Sage Pay payment page you will be prompted on the confirmation page to register your card for 3D Secure where you provide a password for your credit card. 3D Secure is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. 3D Secure is a culmination of Verified by Visa (VbV) or MasterCard Secure Code (MSC).
Payments processed by Sagepay can be made in GB Pounds (£) or Euros (€).
PayPal allows safe online payments by PayPal account and also by credit or debit card, so owning a PayPal account to pay via this method is not obligatory.
Payments processed by Paypal can be in GB Pounds (£), Euros (€), Australian Dollars (AUD) or US Dollars ($).
If an order, or succession of orders, is placed which we feel has an excessive overall value, we reserve the right to ask for the value of the order(s) to be paid to The Gothic Shop via bank transfer, rather than SagePay or Paypal. In such instances we will contact you initially, probably via email, to clarify this, and we will supply you with the relevant bank details as required. The bank transfer currency must be in GB Pounds (£).
All items listed are in stock, unless stated otherwise. If for any reason we've made a mistake with our stock levels and we don't have an item you've ordered, we will let you know via email as soon as we can, and alternative options may be suggested if possible. Otherwise the cost of the missing item would be refunded to you.
Most items are posted within 24 hours for orders placed on weekdays, but we do not post on Saturdays, Sundays or UK Bank Holidays. Please allow up to 48 hours for processing during busy periods (eg: before Xmas). If we cannot process the order within 2 days we will notify you via email. We have postal collections from Monday to Friday only, and not over the weekend.
We cannot be held responsible for postal delays caused by extreme weather conditions, industrial action or other events outside our control.
We always send a dispatch notification email so that you're aware of when the parcel has been posted. If you are expecting a notification but haven't received one, please remember to check your spam / junk email box.
Postage & Packaging UK And Overseas
We're in the UK and post to all domestic locations and most international destinations too.
You can see if we post to your country by visiting the Create Account page. We post to all countries that appear in the Country dropdown menu. If your country isn't in the list please contact us.
Please see the Postage Rates page for more details on postage costs.
Please see the Returns page for details.
For UK parcels, if items have not arrived after 15 working days we will submit a claim form on your behalf to Royal Mail. We will require a signed statement from you to submit with the claim, the details of which will be emailed to you. We either resend or refund the order 15 working days after it was sent, once your statement is received. For parcels posted to Europe we cannot accept a claim for loss unless at least 20 working days have passed since the dispatch date. For 'Rest Of The World' countries this is extended to 25 working days passing since the dispatch date.
Your order represents an offer which is accepted by us when we send an email confirmation to you that we have dispatched that product or products to you. That acceptance will be complete at the time we send the Dispatch Confirmation email to you.
We reserve the right to cancel and refund an order if the item is out of stock or a pricing mistake has been made.
The new standard for online privacy is known as GDPR - General Data Protection Regulation - and this supercedes the Data Protection Act, the previous standard.
VAT Reg #
897 5129 69
The Gothic Shop, c/o Ready Steady Store, 7 Broadfields Retail Park, Bicester Road, Aylesbury, HP19 8BU. Our phone number is 0844 3570866, but because we do not work typical office hours it is preferable to contact us by email (firstname.lastname@example.org).
NOTE: We have no retail store and these premises are not open to the public.